Project Overview
An Everett family called us on a Tuesday morning in mid-October — their 22-year-old furnace had stopped working overnight and the house was down to 58°F. With two young kids at home, they needed heat fast. We had a technician on-site within two hours for a diagnostic.
The Challenge
The existing furnace had a cracked heat exchanger — a safety issue that made repair impossible. The system also used an older venting configuration that required updating to meet current code. The family needed a same-day solution with no disruption to their schedule.
Our Solution
After the diagnostic confirmed the heat exchanger failure, we presented the homeowner with two replacement options at different efficiency levels. They chose a Coleman 96% AFUE two-stage furnace — a significant upgrade from their old 80% AFUE unit. We had the equipment on our truck, updated the venting to code, and completed the full installation that same afternoon.
The Result
The family had heat by 4pm the same day they called. The new 96% AFUE furnace runs quieter and more efficiently than the old unit. Based on their previous gas bills, we estimate annual savings of $300–$450 on heating costs. The manufacturer warranty is registered and the permit inspection was completed the following week.
"They were at our house within two hours and had heat running by the afternoon. Honest, fast, and fair pricing. Exactly what you want when your furnace dies in October."
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